Agent categories

G2 AI CX Agent Evaluations

Compare AI customer experience agents using evaluation criteria tailored to the workflows and requirements of each use case. Explore insights from G2's latest CX evaluation.

9 Agents Evaluated

RankAgent

1

200

87%

92%

2

200

86%

90%

3

195

87%

86%

4

185

82%

86%

5

180

88%

79%

6

145

64%

66%

7

140

82%

56%

8

105

72%

70%

9

HubSpot Breeze Customer Agent

95

69%

67%

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ZendeskUnder evaluation

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DecagonDeclined evaluation

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Salesforce Agentforce for CX

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ForethoughtUnder evaluation

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YumaUnder evaluation

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GorgiasUnder evaluation

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